Monday, August 24th, 2015
I sent back Puzzles & Dragons two weeks ago and they sent out Pokemon Art Academy. I play it and didn’t really like it so I sent it back the next day and they received the game but never sent out the next game on my list. I had also realized I had accidentally sent back my Zelda game with it so that means my son didn’t lose it, hooray and I apologized to him about it. I did tell Gamefly about it and they hadn’t received the game and I wait and wait and the game still shows in my queue. I reported the game as not received last Wednesday and I still never heard back from them about what they found out so I sent them an email and they misunderstood and thought I was telling them they never received Pokemon Art Academy so they told me they got it and they will ship out the next game shortly. So I do live chat and it’s the same woman who had sent me the email so I told her she misunderstood and they never got back Puzzles & Dragons but they did get back the other game. She asked me when i sent it back and I said two weeks ago and she looks and saw I had reported I had sent one of my own games back to them and I said yes and I told her I sent back Puzzles & Dragons and they sent out the next game and I played it and didn’t like it, so I sent it back and they got it but never the other game. She says “one moment” and she comes back and says they have reported it as not received and will send out the next game shortly. Then that was the end of our chat.
I hope this solves it and I am thinking of going down to the post office tomorrow to file a complaint for item never received and tell them it was a self paid envelope for Gamefly and it was supposed to go to Seattle and the company said they never received it. Maybe it got dropped somewhere in the warehouse and if i file something they will look for it and might find it and send it out again. I have heard those things happen. Mail gets dropped sometimes and falls behind machines and stuff. I just hope no one took it and I know the postman took it because it got scanned by USPS which is why Gamefly sent out the next game so they know I sent it back.
I hope this all gets resolved or else it’s not worth paying for it every month if I am not getting a game from them.
Tuesday, August 11th, 2015
It would be a hell lot easier if all places didn’t have those automatic voice things that answer your calls. I would rather have someone just pick up and I tell them the issue.
I just got my computer back and I found out the issue is speakers are bad so they need to be replaced or the motherboard is going bad. I also found out my keyboard needs replacing and the mouse button. I will tell Dell all that. At least my external hard drive is working again and the CD ROM. Also the sound is not working again, huh. I have hardware warranty so I didn’t have them fix the keyboard because I can have Dell do that for free since I have warranty.
I come home and start to call Dell and I install a anti virus program and I did it with success with no viruses. It just took me straight to a website with all virus programs and I picked the one my husband has. It protects against malware and viruses.
When I call Dell, I get the voice menu again and I can’t figure out how to get to a person so I hang up and tell my husband I needed his help. He gets me the correct number to call. I call again and voice menu again and I can’t understand the terms they are using so I get frustrated. This is why I would rather take my computer in to have it fixed than going to them because of their damn voice menus. It gives me anxiety because it’s so complicated for me to understand and they make me have shut downs and then I can’t focus so I get frustrated and very short tempered. So my husband took over.
I might even need a new computer so next time warranty runs out, I won’t bother to renew it and just get a new computer the year it runs out. I think it runs out in 2017 but I am not sure.
Because I find this all difficult, I always procrastinate because it’s so hard. Also I hate talking to the automatic voice on the other end because they don’t always understand me. I once had to call and this was back when I lived in my apartment and I kept saying a letter and it kept thinking I was saying a different letter. I can’t remember who I was calling and what name I was spelling out but it was very frustrating I wanted to yell into the phone and toss it but I knew it wouldn’t do me any good because it wouldn’t fix anything. Instead I somehow got to a person and took it from there than using their voice tone.
Okay my husband got through calling Dell and they think it’s all four; motherboard, keyboard, mouse pad, and speakers. They are going to send a box out to us so all we have to do it put it in and ship it back to them. They want it at their place so they can look at it closely and take it apart. The portable mouse still doesn’t always work on the computer so at least I know it’s not the software. I thought I wasted money with the software update but my husband said I didn’t waste it, at least we know it’s not the software. Well at least i got one part of it fixed, I can use the CD ROM now and can use the external hard drive to back up my files every week. But the only problem is the darn mouse button.