Archive for the ‘computer’ Tag

My rant about Dell

Monday, September 21st, 2015

Dell has always pissed me off because they seem to have poor listening skills or our communication either sucks.

I have always had problems with my computer ever since I have gotten it. But we have also had problems with their customer support it has involved taking my computer to a computer place that fixes them for low price for us to know what the real problem is and then going back to dell to report about it.

They used to send people over to fix my computer and it has been very simple before before they started to make it hard for us. They have replaced the part for the AC adapter, replaced the fans, replaced keys on my keyboard. But one time my son broke my AC adapter because he slipped on it and fell on it so it broke. I used my mom’s for a while. My husband ordered a replacement online for me from their website but they sent the wrong one. I thought my husband did a goof up. But we sent it back and they sent back a replacement and it was only one half of the cord so my husband called them back so we sent it back and we get the other part again we had sent back, this was pissing me off so my husband called them back and I just wanted to demand where I can buy this locally and if there are any Dell stores around here because I am sick of them messing up our order, they finally sent us the right one and I had used that same one ever since. Another time the sound quit working so we tell Dell that but they said it was a virus that did it and said it was my fault even though I had no downloaded anything and they didn’t find any problems so they were going to charge us. I decided I will just use head phones since it still works with them. We could never get the speaker issues resolved and then finally they said it was a software issue and they were going to charge us because I didn’t have software warranty. I take it to the computer place instead and it turns out it was I either need new speakers or it’s the mother board. Also they said I needed a new keyboard and mouse key which I could also never fix with Dell because they said I had the keys turned off. I did not because the other key worked but not the left one. Dell just wouldn’t listen or my husband sucked at his communication.

So my husband calls Dell again and reports it all to them and this time they finally listen and say they think it may be the motherboard and they wanted us to send my computer in. So they send the box and I ship it to them and they replaced several things and finally the speakers work for the first time in over a year.

After one week of having the computer back again, the computer falls off my lap because of my daughter and two keys fall off. My husband calls Dell again and I was expecting to be paying for it because it was caused by human damage and they said they would send the replacement keys and I just pop them back on. Instead they send the keyboard. So here I am trying figure out how to do this myself without worrying about ruining my own computer. Maybe I will just stick with two busted keys or take it to that computer place and pay them to do the work.

I have tried to call Dell myself but I can never find the right phone number and get through the voice menu when I do call and I keep messing up and my anxiety gets in the way when I try and figure it out because I get so frustrated so my husband does it. It would be so much easier if they just had people you ca automatically talk to right when you call the number, not have these stupid voice menus and you talking to a computer. It’s like they do these things to keep people like me away so they make it me proof because they do not provide you to stay on the line for someone to pick up or have to push a number to talk to someone like other places do.

Yeah and I have seen people online say how people should use Google to tell them how to fix their computers and all but they don’t seem to get that not everyone can still figure it out even after looking it up and I am one of those people. I still can’t even figure out how to make a streetpass relay in my home after I have looked up instructions how to do it. See not everyone is tech smart. It’s like expecting people to look up how to do algebra and then expect them how to do the problems all of a sudden or expecting anyone to look up calculus or other college math problems and expecting them how to do them all of a sudden when not everyone is good with math. Dell probably thinks I can just look it up and do it myself but I need someone with me or need step by step instructions how to do it and i can’t get that from a video or from words. I guess I am better off taking it to the computer show and hand them the keyboard and have them pop it right in even if it might cost me over $100. I have hardware warranty so it shouldn’t cost me anything but I wonder if they want us to drop them or not renew the warranty from them so they are making it hard for us so we will drop their service. That sounds like a very logical conclusion because of how companies work when they want someone to leave like your boss starts giving you less hours so you will quit or not put you on schedule so I wouldn’t see why a company wouldn’t so the same for their customers when they want them to stop using their service.

I got my computer back

Thursday, August 27th, 2015

Today was an exciting day. I saw a man walking to our front door so I opened it and it was the Fed Ex man. He looked to be in his late teens or early twenties. It was the Dell box and I knew it was my computer but because it was a signed package and my husband’s name was on it, he had to sign for it so I called to him and he came up and signed for the package. Then I opened it and it was my computer and it looked brand new. They had replace more things than I expected. They had replaced the hard drive and few other things but they did replace the keyboard, mouse key, and the mother board. My laptop looks brand new. But it was a bitch to set it up. I had lost everything so it was only the recycle bin and Internet Explorer and I had to set the Windows up and then I had to install a anti virus program and then re download Google Chrome since I do not like IE. Then I downloaded Yahoo messenger. But the sound works again, yay. My husband told me I basically got a brand new computer. It works good as new. I still have yet to download Amazon Kindle again. Now I don’t have to keep on using my Mom’s laptop. I bet she is happy I got mine back.

Virus prank

Tuesday, August 18th, 2015

This video shows you how to make it:

I told my husband about this practical joke and he thought it was mean. He thinks any practical joke is mean. But I thought this one was funny and it would be a good April Fools prank. Now I would just have to figure this all out and send it off to some of my online friends and then have it say at the end April Fools. That is my favorite day of the year because I get to make up stories online that day as a joke. Now I can do a pretend virus when it’s just only a file.

My issues with those voice things

Tuesday, August 11th, 2015

It would be a hell lot easier if all places didn’t have those automatic voice things that answer your calls. I would rather have someone just pick up and I tell them the issue.

I just got my computer back and I found out the issue is speakers are bad so they need to be replaced or the motherboard is going bad. I also found out my keyboard needs replacing and the mouse button. I will tell Dell all that. At least my external hard drive is working again and the CD ROM. Also the sound is not working again, huh. I have hardware warranty so I didn’t have them fix the keyboard because I can have Dell do that for free since I have warranty.

I come home and start to call Dell and I install a anti virus program and I did it with success with no viruses. It just took me straight to a website with all virus programs and I picked the one my husband has. It protects against malware and viruses.

When I call Dell, I get the voice menu again and I can’t figure out how to get to a person so I hang up and tell my husband I needed his help. He gets me the correct number to call. I call again and voice menu again and I can’t understand the terms they are using so I get frustrated. This is why I would rather take my computer in to have it fixed than going to them because of their damn voice menus. It gives me anxiety because it’s so complicated for me to understand and they make me have shut downs and then I can’t focus so I get frustrated and very short tempered. So my husband took over.

I might even need a new computer so next time warranty runs out, I won’t bother to renew it and just get a new computer the year it runs out. I think it runs out in 2017 but I am not sure.

Because I find this all difficult, I always procrastinate because it’s so hard. Also I hate talking to the automatic voice on the other end because they don’t always understand me. I once had to call and this was back when I lived in my apartment and I kept saying a letter and it kept thinking I was saying a different letter. I can’t remember who I was calling and what name I was spelling out but it was very frustrating I wanted to yell into the phone and toss it but I knew it wouldn’t do me any good because it wouldn’t fix anything. Instead I somehow got to a person and took it from there than using their voice tone.

Update:

Okay my husband got through calling Dell and they think it’s all four; motherboard, keyboard, mouse pad, and speakers. They are going to send a box out to us so all we have to do it put it in and ship it back to them. They want it at their place so they can look at it closely and take it apart. The portable mouse still doesn’t always work on the computer so at least I know it’s not the software. I thought I wasted money with the software update but my husband said I didn’t waste it, at least we know it’s not the software. Well at least i got one part of it fixed, I can use the CD ROM now and can use the external hard drive to back up my files every week. But the only problem is the darn mouse button.